Refund and Returns Policy

Overview

This policy covers eligible purchases from Miftah Industri in Indonesia and the United States. The digital-product terms below apply to software licenses and subscriptions. The 30-day physical-goods return terms do not apply to digital products.

Digital products: Indonesia and United States

Orders for software licenses and subscriptions cannot be cancelled at the customer’s request. Licensing, provisioning, activation and subscription terms follow the applicable vendor’s terms disclosed for the purchase.

A refund may be considered if activation fails because of a prolonged technical issue that remains unresolved after troubleshooting with our support team and, where necessary, the vendor. Refund eligibility is assessed case by case, subject to verification of the activation failure and the applicable vendor’s terms. A delay does not automatically qualify an order for a refund.

Send your order number, proof of purchase, activation error details and troubleshooting history to iki@miftahr.com. We will review the issue and communicate the outcome. No fixed resolution deadline or automatic refund is promised. Digital products do not require physical return shipping. This policy does not limit rights that cannot be excluded under applicable law.

Produk digital: Indonesia dan Amerika Serikat

Pesanan lisensi perangkat lunak dan subscription tidak dapat dibatalkan atas permintaan pelanggan. Ketentuan lisensi, penyediaan, aktivasi, dan subscription mengikuti ketentuan vendor yang berlaku untuk pembelian tersebut.

Refund dapat dipertimbangkan apabila aktivasi gagal akibat kendala teknis berkepanjangan yang belum terselesaikan setelah penanganan bersama tim dukungan kami dan, bila diperlukan, vendor. Kelayakan refund ditinjau per kasus berdasarkan verifikasi kegagalan aktivasi dan ketentuan vendor. Keterlambatan tidak otomatis memberikan hak atas refund.

Kirim nomor pesanan, bukti pembelian, rincian error aktivasi, dan riwayat penanganan ke iki@miftahr.com. Kami akan meninjau kendala dan menyampaikan hasilnya. Tidak ada janji batas waktu penyelesaian atau refund otomatis. Produk digital tidak memerlukan pengiriman retur fisik. Kebijakan ini tidak mengurangi hak yang tidak dapat dikecualikan berdasarkan hukum yang berlaku.

Physical goods / Barang fisik

The following 30-day return terms apply only to eligible physical goods, subject to the exclusions below. If 30 days have passed since you received your order, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at iki@miftahr.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at iki@miftahr.com and send your item to: Jalan Tuanku Tambusai No.18, Kelurahan Labuh Baru Timur, Kecamatan Payung Sekaki, Kota Pekanbaru, Riau, Indonesia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Jalan Tuanku Tambusai No.18, Kelurahan Labuh Baru Timur, Kecamatan Payung Sekaki, Kota Pekanbaru, Riau, Indonesia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.